Michel Falcon

How to build company culture and great customer experience

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What you’ll learn in this episode:

  • How Michel went from working for $10 per hour in a call centre, to managing customer experience programs at 1800-GOT-JUNK? And eventually advising global brands on how to build their company culture and customer experience
  • Why the majority of businesses fail to build company culture for their employees, and good customer experiences for their clients
  • Why profit is the reward for focusing on purpose and processes first, and why companies focusing on making profit usually make less money than people first companies
W: http://www.michelfalcon.com/
IG: @michelfalcon
My guest today is Michel Falcon, he’s an entrepreneur, advisor, and international keynote speaker who leverages his People-First Culture™ philosophy to create customer experience, employee engagement and company culture strategies to grow businesses
Michel went from working for $10 per hour in a call centre, to advising and speaking at conferences for companies like Alfa Romeo, Verizon Wireless, and many more globally recognized brands
He and his business partners also operate a portfolio of restaurants and venues that have grown to earn tens of millions of dollars in revenue with more than one hundred employees in less than 2 years
I wanted to bring Michel on the show to find out how he went from humble beginnings to advising some of the world’s biggest brands, what he’s learned about customer experience from his own experience consulting and running businesses, and how we can actually implement these strategies into our own businesses